CARGO CLAIMS AND COMPLAINT HANDLING

Course format

• This classroom course provides 2 days (16 hours) of instruction delivered by an official INSPIRE
  TRAINING ACADEMY Instructor
• Student performance will be based on an assessment

Prerequisites

•  Participants should have prior knowledge of air cargo procedures
• Recommended level is Intermediate
•  The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

What you will learn

Upon completion of this course, you will be able to:

• Identify legal instruments in the air cargo industry
• Process cargo claims
•  Create more effective and efficient claims
•  Identify obligations and the right of a claimant

Course content

• The nature, sources and principles of legal framework in air cargo industry
• The 1929 Warsaw Convention
•  The 1955 Hague Protocol
•  The 1975 Montreal Protocol
•  The 1999 Montreal Convention
•  General conditions of carriage
•  Conditions of contract
•  Obligation and right of the shipper/consignee/claimant
•  Cargo claims handling procedures, awareness and prevention

Activities

• Analysis of court report
• Who should attend

This course is recommended for:

•  Airlines and freight forwarders insurance manager and legal counsel
• Airlines and freight forwarders claims managers
•  Claims process personnel
•  Aviation lawyers

Certificate awarded

An INSPIRE Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.