Participants learn effective communication, problem-solving, and interpersonal skills to enhance customer satisfaction and loyalty.
Learn what customer service means in relation to all your customers, both internal and external????
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
