Course format:
- Â This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
- Â Student performance will be based on an assessment
Prerequisites:
- Â There are no prerequisites for this course
- Recommended level is Intermediate
- The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.
What you will learn?
Upon completion of this course, you will be able to:
- Â Describe and apply the Lean Six Sigma methodology
- Adopt and apply the methodology to air cargo and logistics operations
- Â Use the DMAIC cycle to improve and reduce variation on operating processes
- Â Evaluate the effectiveness of the methodology on the operational nature of work
- Â Engage the organization into a culture of change
Course content:
- Â Lean Six Sigma concept and history
- Â Benefits and best practices
- Â Change management and culture
- Â DMAIC cycle
- Â Process improvement
Activities:
- Concept descriptions with examples
- Â Best practices from the industry
- Â Group exercises
- Â Group discussions
- Â Examination
Who should attend?
This course is recommended for:
- Shippers
- Â Freight forwarders
- Â Cargo agents
- Â Handling agents
- Â Airlines
Certificate awarded:
An INSPIRE MANAGEMENT TRAINING CENTRE Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.
